Zetwin Privacy Policy – Your Data, Protected

Zetwin operates the online gaming platform available at zetwin.club. For the purposes of this Privacy Policy, zetwin is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

This policy applies to all personal data collected through zetwin.club, including data collected during registration, account use, payment processing, customer support interactions, and any marketing communications you receive from zetwin.

If you have any questions about how zetwin handles your personal data, or if you want to exercise any of your data rights, you can reach us at [email protected] at any time.

Zetwin collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party verification providers when we carry out identity checks. The table below summarises the main categories of data we collect.

Zetwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with your explicit consent.

Zetwin uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which zetwin processes your personal data are:

• To create and manage your zetwin account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) legal obligations.
• To detect and prevent fraud, cheating, and other prohibited conduct on zetwin.
• To provide customer support and respond to your enquiries.
• To send you transactional communications such as deposit confirmations and withdrawal notifications.
• To send you promotional offers and bonuses, where you have opted in to receive marketing from zetwin.
• To analyse platform usage and improve the zetwin experience for all players.
• To enforce zetwin's Terms and Conditions and other platform policies.
• To comply with any applicable legal or regulatory obligations.

Zetwin processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide you with the zetwin service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable laws.
• Legitimate interests: Processing carried out for zetwin's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where zetwin relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You can request details of any such balancing test by contacting [email protected].

Zetwin does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services receive identity documents and personal details to verify your age and identity as required by law.
• Fraud prevention services: Automated fraud detection tools may process technical and usage data to identify suspicious activity on the platform.
• IT and hosting providers: The companies that host and maintain zetwin's infrastructure may have access to data stored on those systems, subject to strict confidentiality agreements.
• Regulatory and law enforcement authorities: Zetwin will disclose personal data to competent authorities when required to do so by law, court order, or regulatory direction.

All third parties that process data on behalf of zetwin are required to handle that data in accordance with applicable data protection law and are bound by contractual data processing agreements. Zetwin remains responsible for ensuring that third-party processors meet the required standards.

Zetwin uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can keep improving it. When you first visit zetwin.club, you will be asked to accept or manage your cookie preferences.

The types of cookies zetwin uses are:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on zetwin.
• Analytics cookies: Help zetwin understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Performance cookies: Monitor platform speed and stability to help zetwin's technical team identify and resolve issues quickly.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or by contacting support. Disabling cookies may affect some features of the zetwin platform.

Zetwin retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years after closure, as required by AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• Customer support communications: Retained for 3 years from the date of the interaction, or longer if the communication relates to an ongoing dispute.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, zetwin securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical and analytical purposes.

You have a number of rights in relation to the personal data that zetwin holds about you. These rights are summarised below. To exercise any of them, contact [email protected] with your request. Zetwin will respond within 30 days.

Zetwin takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and zetwin's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role.
• Regular penetration testing and security audits carried out by independent third-party specialists.
• Intrusion detection and prevention systems monitoring zetwin's infrastructure around the clock.
• Two-factor authentication available for all player accounts to add an extra layer of login security.
• Staff training on data protection and information security practices.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that poses a risk to your rights and freedoms, zetwin will notify you and the relevant regulatory authority as required by applicable law, without undue delay.

Zetwin is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on zetwin or attempt to use the platform in any way.

If zetwin becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any deposits made will be returned to the original payment method after deducting any amounts already wagered.

If you believe that a minor has registered on zetwin, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Zetwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how we process your personal data, zetwin will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed.

Your continued use of zetwin after any changes to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may close your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zetwin handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live chat: available 24/7 from within your zetwin account

Zetwin aims to respond to all privacy-related enquiries within 5 business days and to fulfil all data subject requests within 30 days of receipt. If your request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with zetwin's response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.